Link on self-service revolution. Google Search of self service technologies and itneraction. The retail trends for 2014: It’s all about personalisation. A slower than desired global economy may have proved bad news for retailers and businesses worldwide, but for consumers its helped to kick off what will become a much more personal shopping experience. Or at least that’s what e-commerce marketplace, Rakuten, have said will happen in the world of retail over the next 12 months. They have said that global sales are set to top $1.4 trillion in the next year – thanks, in part, to a massive uptake in tablets. They argue that this will open up the world of content shopping and personalisation – but those retailers that don’t aspire to a richer, more individual shopping experience will fail to thrive. Rakuten have put this concept into five global predictions for the retail industry in 2014: 1. Content shopping will be king Driven by the media, which have become retailers in their own right to bolster dwindling revenues from advertising and subscriptions, savvy retailers are using multimedia content to make the shopping experience more engaging. 2.
Research | Fashion Retail Future. Top 5 Things Retailers Need To Do To Thrive In The Networked Economy. Today’s connected and networked world has created a fast-paced environment for growth, innovation, and optimisation. In retail, you’ll find businesses taking advantage of this new era of hyperconnectivity to deliver innovative consumer experiences for this new, networked economy. MIT Technology Review calls the networked economy “the next economic revolution.” In it, commerce is created not through manufacturing, but by using technology to open new routes to market. Together, collaboration, social networks, the Internet of things (IoT) and business networks generate new forms of customer and product intelligence. Savvy retailers are using this information to earn customer loyalty, enable innovation, and enhance resource optimisation in entirely new ways. 1.
In retail, hyperconnectivity is reinventing customer experiences. Retailers that interact with customers through social media and encourage online reviews can increase customers’ comfort with online purchases. 2. 3. 4. 5. Ecommerce Personalisation In The Fashion Industry - The Chat Shop. Fashion Pros Restyle Digital Ecommerce. The fashion industry not only dictates trends in retail and pop culture, it has also emerged as a hotbed for tech innovation. We’re seeing more startups, apps, and gadgets that are dedicated to merging the worlds of “geek” and “chic” — creating exciting new possibilities for all to enjoy. I’d agree with Huffington Post in that, “the line between technology and fashion is starting to blur.”
Big things are happening in fashion tech, from bespoke DIY design, to hyper-functional wear, to white-glove shopping assistance from your living room. LivePerson’s Founder and CEO, Robert LoCascio, recently spoke at the Fashion Tech Forum (FTF) in New York City, on the topic of transforming digital shopping to be even more exciting than a 5th Avenue experience. How can we leverage innovative technologies to make shopping more personalized and more human? Fashion industry remodels e-commerce For some, shopping is a fun pastime while for others it borders on obsession. Real-time support from an expert. The fabric of retail is changing. Fashion retail short version final. Fashion Pros Restyle Digital Ecommerce. The virtual airport store | Fashion Retail Future. “The Shopping Wall is like buying online, but with direct satisfaction.” Source: What is it? That is what Automated Retail Concepts, developer of this concept, said.
The Shopping Wall is a fully automated retail solution that is not just a typical vending machine. Moreover, founder Eric van Velzen mentions here that it’s all about the experience rather than the technology. Where spotted? How does it work? If a shopper wants to buy something, this is how it would look like: 1. What is its core value? See also:Tesco Shopping WallShopping at homeAutomatic Retail Solutions. VeriFone_Self-Service_WP.pdf. Wal-Mart plans to send automated shopping lists to its mobile app.
Wal-Mart plans to use big data about a customer's usual shopping to automatically create shopping lists for them on its mobile app. That's one of the tools the world's largest retailer plans to use to improve the in-store shopping experience as it looks to mobile-influenced purchases outpacing e-commerce sales, said Gibu Thomas, Wal-Mart's global head of mobile, in a CTIA Wireless keynote speech Wednesday. "The future of retailing is the history of retailing, of a personalized interactive experience for every customer delivered through a smartphone," Thomas said. Citing independent studies of the U.S. market, Thomas said in-store buying influenced by mobile use was on track to be about twice as big as e-commerce sales by 2016.
Mobile already drives about one-third of the traffic to Walmart.com, spiking to more than 40 percent during the holiday season late last year, Thomas said. "The best shopping list is the one you don't have to create, so that's the one we're working on," Thomas said. Consumers Looking for Automated Retail Experiences. 3 in 5 consumers around the world would be interested in shopping at a fully automated “self service” store with vending machines and kiosk stations offering a virtual customer service, according to a new study from Cisco.
With check-out often a pain point for in-store shoppers, the study finds that 52% of respondents prefer using self-check-out stations so as to avoid waiting in line to make purchases, with that figure rising to 57% among 18-29-year-olds and 55% among 30-49-year-olds. The data also illustrates that many consumers are happy to exchange personal data for more personal customer service, a finding that aligns with prior research from MyBuys and the e-tailing group. Specifically, according to the latest study: About the Data: The Cisco Customer Experience Report surveyed 1,511 consumers across 10 countries. Topics: Mobile Phone, Personalization, Retail & E-Commerce, Traditional, Youth & Gen X. Survey: Customers frustrated by self-service technology | News | Retail Technology. You are here: Home | | Survey: Customers frustrated by self-service technology Monday July 7 2014 Human interaction is still key to getting customer service right, according to recent research into the use of self-service machines in the UK A vast majority of UK consumers (93%) have felt frustrated when using self-service machines, according to research performed by Yougov on behalf of cash management company Glory Global Solutions.
Younger people aged 18-24 seem to be most comfortable with self-service technology, with almost half of those respondents saying they rarely or never feel frustrated by it. Open to self-service However, despite these frustrations, most people are open to the idea of using self-service machines when they are available in a supermarket, post office or bank. Women are significantly more likely to opt for self-service than men, with 82% of women using machines when available compared to 77% of men.
Human interaction. Self-Service Shopping Grows in Popularity, According to Cisco Study.