Back office derives its name from the fact that it forms the backbone of an organization, carries out very essential tasks yet never comes in the forefront. The back office of an organization is responsible for carrying out the admin and other important tasks other than direct interaction with the clients; the front office is responsible for the same. If the work process of this office is not carried out properly, it leads to several issues affecting all of the organization. Therefore, even though the work processes of a back office is never highlighted, yet it is the responsibility of the organization to devote maximum time and effort to it to keep it working seamlessly.
A back office is recognized by the core department it is related to. That is to say, the accounts back office carries out tasks related to the accounts department; the sales back office is responsible for carrying out tasks related to the sales department, and so on. Each back office has a manager who is responsible for the overall working of the back office. A back office may have one or more assistants.
A back office assistant is the employee who is responsible for carrying out the core tasks of the back office. Documentation, data entry and data management, as well as record keeping are some of the routine and essential tasks carried out by a back office assistant. Even though the exact type of tasks carried out by a back office assistant may differ from another, but nevertheless they form one of the most important workforces in the organization.
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