The All-in-one Customer Service Software

Customer Support Chat Software Predefined Templates Help customers find answers to frequently asked queries by configuring pre-defined chat templates. Enable your agents to respond to queries faster with auto-suggested templates and canned responses. Pharma CRM Software:CRM for Pharmaceutical Industry & Companies,Pharma Software What are the benefits of Pharmaceutical CRM? In Pharmaceutical industry CRM plays an important role by helping to get the most revenue from shelf life by reaching more new prescribers (doctors) and patients (Consumers). CRM also helps in keeping a customer loyal by increasing their wellbeing. You can track all your leads and market your products through your CRM. E-Commerce Customer Service Software Today, the e-commerce business is tough and complicated. In this situation, you should start to wonder. Is e-commerce CRM solution really a game-changer? If you are in the E-commerce business, your primary objective should be to achieve higher traffic and more purchases. And, this is more than enough to make your head spin.

How self service crm is transforming ecommerce in app customer support Self-service portals are keys that you hand over to your customers to solve their own problems by accessing your various channels for support without giving you a call or sending you a message. How Do Self Service Portals Improve Customer Experience? A study recently reported that companies that offered their customers portals to solve their own problems through knowledge bases and automated chatbots saw an 85% increase in customer retention rates.

Five hidden ways your E-commerce business could be leaving money on the table for competition For an e-commerce consumer, all stores are at an equal virtual distance. This means that the buyer can easily choose to buy from any of the available ventures to get a deal. And largely, all e-commerce buyers tend to act alike. In order to be successful, all successful e-commerce ventures need to master the art of ‘less-margin-and more-volume’ sales dynamics. Any business that doesn’t succeed at this goal, could be potentially leaving a large amount of money on the table.

5 Innovative Features of Helpdesk Software That You Need in 2020 A Customer Relationship Management (CRM) software or a helpdesk helps businesses manage customer support operations without any hassle. A helpdesk is a central point of contact for customers seeking assistance from businesses. An intelligent helpdesk software helps in streamlining customer support operations by automating multiple processes. With the growing competition out there, it’s important for organizations to choose a helpdesk software that has the right set of features and capabilities. Kapture CRM offers businesses with helpdesk software that has all the tools required for your business to build strong customer relationships and deliver lasting customer service experiences.

All you need to know about the CRM for Pharmaceutical Companies Pharmaceutical companies need to manage and maintain their relationships with a wide customer base, which comprises of chemists, key opinion leaders, and hospitals and healthcare clinics. While doing that, they also need to track their patent expiration dates, pay attention to their drug pricing, and ensure that their products are complying with the health standards and regulations in place. Keeping tabs on each of these operations can usually become overwhelming, and traditional management methods may not be sufficient for running the business effectively. In the digital age, where people can easily access information about anything and everything from the palm of their hand, it’s no surprise that customers are moving on to companies who can not only provide value to them but also do it in time and at reasonable prices. The tools that a CRM management software equips a pharmaceutical company with, comprised of: Client and Key Opinion Leader (KOL) management

Customer Support Software for Your Service Center Access to Customer, Product, and Service Details Service agents can capture customer contact info, log service details into the system, access past issues and tickets raised by the customer, view specific product warranty, subscription details, etc. for each ticket so that they can provide customers with an improved experience each time. Status Alerts at Every Touchpoint

Order Management CRM Software & Order Tracking System Why would I need cloud-based order management system? If you are salesperson representing a product, your primary goal would be to meet the existing retail demand and improve the future demand. An order management system helps you achieve this objective in the most optimal way. Intelligent Business Operations All Around Why Kapture Operational CRM? Kaptures Operations CRM provides you with a mobile centric easy to use User Interface which can boost your business. Kapture CRM Systems provides you with operations centric three valuable insights into your business: - Mobile order-taking, Instant Approvals, Order and Inventory Tracking. View your customers order and payment history on one single dashboard making it easy for your sales rep to keep a track.

The Knowledge Base That You Deserve Increase Agent Efficiency Make your employees fully aware of use-case scenarios, promotional offers, new guidelines and product related articles using a one-stop search. Increase your First Call Resolution rate by giving your service agents a hub for reference and deal with complex queries. Curate Content Smoothly Manage content flow directly from your dashboard. Get notified about new articles uploaded by your agents. Contact Center CRM Services for Call Center Solutions Quick and easy resolution of queries Incoming ticket details are automatically logged into Kapture so that your agents no longer have to waste time by entering these details manually. Information regarding the issue, customer’s contact, ticket priority, etc. are automatically updated by Kapture, and then routed to the right teams to speed up ticket resolution time. Integrate all your platforms on Kapture

Importance of Sales Tracking Tool for your Business Sales tracking is the process of documenting every interaction your business has with the leads, right from the point of contact to converting them into customers. The advantage of this technique is that your employees have an idea of how they are performing at the moment. Fortunately, you can use a sales tracking tool, as it makes the whole process easier and straightforward.