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mobiata/MBRequest Home - Pencil Project positioned in the “Leaders” quadrant of the Magic Quadrant for CRM Web Customer Service Applications Sunnyvale, CA (February 11, 2013): eGain (NASDAQ: EGAN), the leading cloud provider of multichannel customer engagement solutions, today announced that it has been positioned by Gartner, Inc. in the “Leaders” quadrant of the 2013 “Magic Quadrant for CRM Web Customer Service Applications.” Johan Jacobs, Research Director at Gartner and author of the report, writes, “Leaders demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries. Clients report that these vendors deliver a high level of value and return on their commitment.” He adds, “The development team has a clear vision of the implications of business rules and the impact of Web customer service on customer service requirements. A characteristic of a Leader is that clients look to the vendor for clues as to how to innovate in customer service. About Magic Quadrant About eGain

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