Advice and Insights for Entrepreneurs | OnStartups blog.kissmetrics As one of the most important metrics for a startup, and especially for SaaS businesses, churn has been widely discussed. But because churn is affected by every single function of business, from acquisition channels to product, sometimes it’s hard to know where to begin when it comes to trying to reduce it. As churn is something we have struggled with at Mention, we decided in April to concentrate on changing that. Support Optimization From day one, customer support should be a key focus for any SaaS startup, as a way to both gather feedback and turn users into ambassadors. Because an unsatisfied customer is much more likely to churn, we implemented a strong action plan to improve our processes. First, we prioritized the free trial and paying clients over the free users. Second, we implemented a “batch time zone system” for assigning the support tickets. Automated Nurturing Program We have an automated marketing process that is set up to activate and convert users during our free trial.
Startup Marketing Blog - By Sean Ellis First Round Review Management and Company Building The One Tool Startups Need to Brainstorm, Test and Win The word “lean” is everywhere these days. Extremely simple in its design, the Business Model Canvas empowers entrepreneurs to create, visualize and test business models without wasting capital or overcomplicating their approach. At Stanford's Entrepreneurship Corner, Osterwalder — joined by lean evangelist Steve Blank — demonstrated the value of the Business Model Canvas for startups: How they can use it to generate ideas, de-risk guesses, and make sure they are solving the right problems for the right people. Product and Engineering How to Engage Your Users to Build the Product They Actually Want Massdrop launched in 2012 based on one idea: To use bulk buying to help people get lower prices on products they love. Today — with hundreds of thousands of users — the company’s look, feel, features, and future have been deeply impacted by customer feedback. Last year at this time, Product Hunt didn’t exist.
Venture Hacks - Good advice for startups Spark59 - Tools, Content, and Coaching for Entrepreneurs Protego Protego Asesores es una empresa líder en asesoría de banca de inversión. Fue fundada en 1996 bajo el liderazgo de Pedro Aspe y desde entonces ha estructurado más de 100 transacciones de banca de inversión como colocaciones de capital privado, financiamiento de proyectos de energía, reestructuraciones financieras, fusiones y adquisiciones y financiamiento a estados y municipios. Con oficinas en la Ciudad de México y Monterrey, los esfuerzos de Protego se concentran en obtener recursos financieros en mercados nacionales e internacionales para empresas y entidades con alto potencial de crecimiento. En el año 2003, en asociación con Discovery Capital Management, Protego Asesores creó el fondo Discovery Americas I para invertir en aquellos sectores que serán clave en el desarrollo de México. Protego Casa de Bolsa inicia operaciones en marzo de 2005 y nace como respuesta a la necesidad de ofrecer un servicio especializado y libre de conflicto de interés a los inversionistas en México.
19 Entrepreneur Blogs That Will Change Your Life Posted by John Paul Aguiar in Entrepreneurs Entrepreneur Blogs To Succeed With As a blogger today you have to build your blog like a business if you want to have real long term success. So that will make you an entrepreneur, a blogging entrepreneur It doesn’t matter what type of entrepreneur you are, we all need places we can go to get great info, resources and support on our entrepreneurial journey. I wanted to share the entrepreneur blogs that I visit regularly to keep me learning, motivated and moving forward. This post builds of my last post – 25 Motivating Reasons To Be A Blog Entrepreneur First you need to have the right motivation to bean entrepreneur, then you need resources to help you on your way. My Top Entrepreneur Blogs To Help You… WorkHappy.net is written by Carson McComas and has great resources for entrepreneurs. Follow On Twitter – @Carson Startup Nation is written by a large group of writers and is a free service founded by entrepreneurs for entrepreneurs.