Management Advice, News and Opinion The Change Curve - Change Management Training from MindTools.com You've invested time and dollars in the latest systems and processes, you've trained everyone, and you've made their lives easier (or so you think). Yet, people persist in their old ways. Where are the business improvements you expected? And when will the disruption subside? The fact is that organizations don't just change because of new systems, processes or structures. In this article and video, we'll look at why making personal and organizational change can be so difficult, and how to make it easier. Help your people to adjust to any changes that are coming their way. As someone needing to make changes within your organization, the challenge is to help and support people through these individual transitions, which can sometimes be intensely traumatic, and involve loss of power and prestige... and even employment. The easier you can make this journey for people, the sooner your organization will benefit, and the more likely you are to be successful. Note 1: Note 2: The Change Curve Tip:
ROI Found Here: Online Customer Service Communities In one of his more recent posts, FastForward colleague Jon Husband urges organizations to look past traditional return on investment (ROI) measures in today’s Enterprise 2.0 organization, because there are many intangibles that bring value to the organization. Return on Investment in Interaction may be a more effective measure, he says. Straight ROI is difficult in Enterprise 2.0 environment, but there are some areas that can potentially be measured, as illustrated by Forrester analyst Natalie L. Petouhoff, Ph.D., in a recent study titled The ROI Of Online Customer Service Communities . The report observes that online customer service communities are now maintained by a host of mainstream companies, including AlterPoint , DIRECTV , Intel , and Verizon . Natalie and her team spoke with some of these early adopters, and concludes that many are delivering an attractive ROI within “a short period of time while delivering better customer experiences.”
Questions de Management - Le blog d'Eric Delavallée - Le manager idéal n'existe pas! Cela ne doit pas vous empêcher de devenir un manager Kurt Lewin's Force Field Analysis: Decision Making Made Easy By Lyndsay Swinton Kurt Lewin’s Force Field Analysis is a simple yet effective decision making model to add to your management tool-kit. Here’s the low down on how to use force field analysis to make better decisions, quickly, for yourself or with others. Who’s Kurt Lewin anyway? Kurt Lewin was a German social psychologist born in 1890, best known for “Force Field Analysis” using force field diagrams, and for introducing scientific experimentation to test hypotheses. Force Field Analysis – the 35,000 foot view There are always pros and cons to a decision – nothing is ever that simple! If it's a close call and the decision for or against is not clear, you can add an extra step. Force Field Analysis – Step 1 On a sheet of paper or spreadsheet, list all the factors for (pros) and factors against (cons) a decision. Force Field Analysis : step 1 Force Field Analysis -Step 2 Give each factor a score of between 1 and 5, where 1 is low or weak and 5 is high or strong. Force Field Analysis : step 2
Why you have to engage in social media, even if you don't want to If you read blogs about marketing small companies, you’re inundated with “social media” advice about why you need a blog and a Twitter account and everything else. Even my 90-year-old grandmother who doesn’t own a computer and reads my wife’s healthy cooking blog on print-outs asks “What’s Twitter?” because she read about it in the New York Times. Still, most people and most businesses don’t think they need a blog. In the next five minutes, I’d like to convince you that you have to jump into the world of blogging and Twitter and Facebook. Back in the late 1990s…. (Ew, don’t you cringe when you hear the phrase “back in the late 1990s?” Anyway, back in the late 1990s, there was a day (let’s call it October 19th, 1997) when suddenly every company in the western world decided they needed a website. Not that anyone knew what a website was for. What pushed everyone over the edge was that on October 19th, if you didn’t have a website you were invisible. How do you “win” the Internet? Want examples?
Change Management Blog DICE The Steve Jobs method Image via CrunchBase It's been a long time since I did a post that was primarily a link to another blog with commentary, but I came across something today that I really want to share. One of the most common questions I get about the lean startup methodology is, "but what about Steve Jobs?" When I try to unpack what people mean by the question, here's my best take on what they are asking: "Look, Steve Jobs doesn't go out and ask customers what they want. I rarely give a satisfactory answer to this question, because I don't know Steve, nor have I worked at Apple or Pixar. My normal answer is that I don't really think that's how Apple products are built. So imagine my delight when I saw this blog post with excerpts of a Steve Jobs interview. Steve Jobs on why Apple doesn’t do market research - BokardoIt’s not about pop culture, and it’s not about fooling people, and it’s not about convincing people that they want something they don’t.
Change Management Body of Knowledge (CMBoK) | Change Management Institute The next best thing to knowing something is knowing where to find it. Samuel Johnson (1709-1784) British author. CMBoK Launched at the 2013 Conference The Change Management Institute (CMI) and APMG-International (APMG) have formed a strategic partnership to develop the CMI Change Management Body of Knowledge (CMBoK) and to promote its worldwide use and adoption as best practice for change management. In this edition we have built upon eight years of CMI research that defined what effective Change Managers actually do. This CMBoK is designed for practitioners, employers, authors and academics. Practicing Change Managers - or those aspiring to practice as Change Managers - with a recognised outline of the required knowledge (for those seeking accreditation through our professional accreditation program. Purchase the CMBoK The first edition of the CMBoK was launched at our Sydney Conference on 28 October 2013. CMBOK LOOK INSIDE - SAMPLE 1st CHAPTER CLICK HERE Pricing Information: Please note: