In the past, people used to talk to their friends and family about getting something expensive to know their experience and suggestions. However, after the internet, things have changed a lot. Now you have forums, review platforms, and quality assessment websites. A simple search of a company’s name can get you their track record from the day they were established to the current date. It’s incredible how technology has made things easier for everyone. Eric Gallite loves how things have become more transparent, and it’s become tougher for cheaters even to survive, let alone thrive.
Eric says that you need to treat your customers like they can make or break your business. You need to treat them with respect, care, and kindness. Listen to their problems to solve them, not to appear concerned. These things leave a lasting impact, and when you do these things, you genuinely start caring for them and this makes you deliver the highest value possible. Your customers start loving you more, and their positive reviews bring more people, and that’s how you grow. Granted, it is difficult to make everyone happy, especially if they don’t want to be happy, but try to avoid bad reviews as much as you can because:
‘One bad online review will cost you 10 sales.’ Eric Gallite
Be Transparent and Ethical:
Eric believes that the key to making your customers fall in love with you is transparency and morality. The more honest you are with your customers, the confident they will feel about your product/service. However, before being honest with them, you need to be honest with yourself. Are you going to deliver good value for their money? This question alone can set your morality straight.
So when your ethical values are on the right track, you can afford to be transparent because then you have nothing to hide and nothing to be afraid of. Customers are not evil, they are people just like you, and you are someone’s customer too, so you are already in the shoes of a customer.
Assurance And Value Earn You Reviews:
It’s simple, people just need one two things; assurance and value. They need assurance of getting a good service/product when they are talking to you. And when you deliver the product, they need value. If you just be transparent and ethical, you will see that assurance and value come naturally. All of these qualities are interconnected like a web.
Eric Gallite has practiced transparency, ethics, and delivering the highest value in his businesses, which is the reason his companies have great reputation on the internet. Be it review websites or business assessment organizations like BBB; you will see his companies as top rated by everyone. Granted, it was hard to achieve, but with consistency and honesty, he did it and like him, everyone can do it.
The world now goes to internet for suggestions, so make sure to be so good that you pop up everywhere they look.