PDCA

Plan-Do-Check-Act (PDCA) Also known as the "Deming Wheel," "Shewhart Cycle" and PDSA © GettyImagesanyaivanova The PDCA cycle encourages a commitment to continuous improvement. Imagine that your customer satisfaction score on a popular business ratings website has dipped. When you look at recent comments, you see that your customers are complaining about late delivery, and that products are being damaged in transit. You decide to run a small pilot project for a month, using a new supplier to deliver your products to a small sample of your customers, and you're pleased to see that the feedback from these customers is positive. What you have just done is to go once around a loop called the PDCA Cycle, which helps you to strive for continuous improvements to your business. In this article, we explore the details of PDCA, and we look at how and when to apply it. What Is PDCA? Deming wanted to create a way of identifying what caused products to fail to meet customers' expectations. Note: The four phases are: 1. Tip: 2. 3. 4.

Coaching Tools 101: The Urgent Important Matrix - What is it and How To Use it! Well, Former US President Eisenhower used this so-called “Eisenhower Principle” to organize his tasks. He is quoted as saying, “What is important is seldom urgent and what is urgent is seldom important.” It was Dr Stephen Covey (of “The 7 Habits of Highly Effective People” fame) who took these concepts mainstream, calling it The Urgent Important Matrix in his famous book . Quadrant 1 – Crises or “Important AND Urgent” Tasks What: Tasks that fall into this quadrant include deadlines, urgent meetings, pressing problems, crises and fire-fighting. How we feel: When we spend a lot of time in this quadrant we become stressed and burned out. Action: Minimise the time spent in this quadrant by prioritizing, planning and delegating ie. spending more time in Quadrant 2. Coaching Tip: If your client is in a line management or service based role, they will spend more time in this quadrant than a project manager. Quadrant 2 – Goals and Planning or “Important and Non-Urgent” Tasks

ISO 14001:2005 Sistemul de Management de Mediu PRINCE2 Introduction Book (Process Model) | MP PRINCE2®: This is our PRINCE2 Introduction book (PRINCE2 Process Model book) is an excellent introduction to PRINCE2®. You can use this training as an introduction to PRINCE2 and to see how all parts of the PRINCE2 project work together. This book is part of our Pre-Course material and this training provides the following information: High level introduction to the PRINCE2 Process ModelShows relationship between processes and componentsHow projects starts and how it moves from one process to anotherWhen, where and by who the important documents are createdCover the role of the Project Manager and Project BoardHow the project board control the projectAnd how a typical project closes Click to download the PRINCE2 Introduction Book The main objective of this book is to provide a logical and easy–to–understand introduction to PRINCE2. So this book is meant to be an easy introduction to PRINCE2, as it is quickly becoming the most read book on PRINCE2:2009.

4 Things You Thought Were True About Time Management - Amy Gallo by Amy Gallo | 1:00 PM July 22, 2014 I don’t know anyone who doesn’t struggle with how to make the most of their time at work. How do you stay on top of an overflowing inbox? How do you get work done when your day is taken up by meetings? How can you get through a continually expanding to-do list? To make matters worse, there are lots of misconceptions about what time management really comes down to and how to achieve it. It’s about managing your time. Time management is a misnomer, says Jordan Cohen, a productivity expert and author of “Make Time for the Work That Matters.” Teresa Amabile, the Edsel Bryant Ford Professor of Business Administration at Harvard Business School and coauthor of The Progress Principle, whose expertise in this area comes from reading the work diaries of thousands of workers who documented their struggles to get work done, says it’s more about managing your overall workload. You just need to find the right system or approach. This may be partly true.

SISTEM DE MASURA SI CONTROL A UMIDITATII Agile Project Management For Dummies Cheat Sheet From Agile Project Management For Dummies, 2nd Edition By Mark C. Layton Agile project management focuses on continuous improvement, scope flexibility, team input, and delivering essential quality products. Agile project management approaches include scrum as a framework, extreme programming (XP) for building in quality upfront, and lean thinking to eliminate waste. These and many other tools and techniques help organizations, teams, and individuals adhere to the Agile Manifesto and the 12 Agile Principles, which focus on people, communications, the product, and flexibility. A Manifesto for Agile Software Developers The Manifesto for Agile Software Development, commonly known as the Agile Manifesto, is an intentionally streamlined expression of the core values of agile project management. “We are uncovering better ways of developing software by doing it and helping others do it. This declaration may be freely copied in any form, but only in its entirety through this notice.

Leadership Style Survey This questionnaire contains statements about leadership style beliefs. Next to each statement, circle the number that represents how strongly you feel about the statement by using the following scoring system: Almost Always True — 5 Frequently True — 4 Occasionally True — 3 Seldom True — 2 Almost Never True — 1 Be honest about your choices as there are no right or wrong answers — it is only for your own self-assessment. Leadership Style Survey In the table below, enter the score of each item on the above questionnaire. This questionnaire is to help you assess what leadership style you normally operate out of. The highest of the three scores in the columns above indicate what style of leadership you normally use — Authoritarian, Participative, or Delegative. The lowest of the three scores is an indicator of the style you least use. Final Thoughts Normally, some of the best leaders operate out of the participative mode and use the other two modes as needed. Reliability and Validity Next Step

VIII. Glossary - Project Management Guide Project management, like any other industry, has its share of unique terms. Don’t be overwhelmed. Here is our alphabetical list of terms that every project manager should know on day one. Actual Cost of Work Performed (ACWP) – This measures the actual cost of work done as opposed to what was budgeted in the Budgeted Cost of Work Performed (BCWP). Adaptive Project Framework (APF) – A project management methodology that grew from the idea that most IT projects can’t be managed using traditional PM methods. Work is done in stages, and evaluated after each stage. Agile – A project management methodology characterized by building products that customers really want, using short cycles of work that allow for rapid production and constant revision if necessary. Allocation – The act of assigning available resources. Baseline — The original cost and schedule you set for your project. Budget – A general list of planned expenses. Cost overrun – An excess cost that is above budget.

Employee Effectiveness - The Clemmer Group Webinar: 9 Ways to Build Effective Relationships “No man is an island, entire of itself; every man is a piece of the continent, a part of the main.” These are a few lines of a poem penned by the metaphysical English poet, John Donne, around the time of Shakespeare. Read post » A Fresh Look at Employee Engagement Managers play the most important role in creating employee engagement. Read whitepaper » Creating Empowerment and Growth “Managing the monkeys” so employees move from passing problems upward to taking more problem solving ownership. Watch video » The Impact of Coaching Effectiveness The impact of coaching skill development on employee engagement and satisfaction. Watch video » The Impact of Leadership on Employee Turnover Data showing the impact that leadership effectiveness has on employee turnover. Watch video » The Impact of Leadership on Employee Engagement Data showing the impact that leadership effectiveness has on employee engagement. Watch video » Read post » Facing a Talent Gap

SWOT analysis Business planning and analysis technique SWOT analysis (or SWOT matrix) is a strategic planning and strategic management technique used to help a person or organization identify Strengths, Weaknesses, Opportunities, and Threats related to business competition or project planning. It is sometimes called situational assessment or situational analysis.[1] Additional acronyms using the same components include TOWS and WOTS-UP.[2][3] This technique is designed for use in the preliminary stages of decision-making processes and can be used as a tool for evaluation of the strategic position of organizations of many kinds (for-profit enterprises, local and national governments, NGOs, etc.).[4] It is intended to identify the internal and external factors that are favorable and unfavorable to achieving the objectives of the venture or project. Overview[edit] The name is an acronym for the four components the technique examines: Internal and external factors[edit] Use[edit] Strategy building[edit]

Kotter's 8-Step Change Model - Change Management Tools from Mind Tools "Change is the only constant."– Heraclitus, Greek philosopher What was true more than 2,000 years ago is just as true today. Whether you're considering a small change to one or two processes, or a system wide change to an organization, it's common to feel uneasy and intimidated by the scale of the challenge. You know that the change needs to happen, but you don't really know how to go about delivering it. There are many theories about how to "do" change. In this article, video and infographic, we look at his eight steps for leading change, below. Click here to view a transcript of this video. Step 1: Create Urgency For change to happen, it helps if the whole company really wants it. This isn't simply a matter of showing people poor sales statistics or talking about increased competition. What you can do: Identify potential threats, and develop scenarios showing what could happen in the future. Note: Step 2: Form a Powerful Coalition Convince people that change is necessary. Infographic

The Difference Between Projects, Programs, and Portfolios Many people hear the terms projects, programs and portfolio, but are not sure what they all mean and how they fit together. All three are structures that allow us to organize certain types of work. The difference between projects, programs and portfolios needs to be understood by project managers. Projects Projects, by their definition, have a defined start and end date. There is a point in time when the work did not exist (before the project), when it does exist (the project), and when it does not exist again (after the project). Projects also include a defined scope, finite budget and assigned resources. Programs Some initiatives are so large that it makes sense to break them up into a set of smaller projects. The purpose of a program is to provide central management and control over a set of underlying projects that are all trying to deliver a common solution. Portfolios Portfolios are collections of work. Summary Just remember the key points.