PDCA

La Mejora Continua en empresas y organizaciones La mejora continua de la capacidad y resultados, debe ser el objetivo permanente de la organización. Para ello se utiliza un ciclo PDCA, el cual se basa en el principio de mejora continua de la gestión de la calidad. Ésta es una de las bases que inspiran la filosofía de la gestión excelente. "Mejora mañana lo que puedas mejorar hoy, pero mejora todos los días" La base del modelo de mejora continua es la autoevaluación. En ella detectamos puntos fuertes, que hay que tratar de mantener y áreas de mejora, cuyo objetivo deberá ser un proyecto de mejora. El ciclo PDCA de mejora continua se basa en los siguientes apartados: Plan (planificar) Organización lógica del trabajo Identificación del problema y planificación. Do (hacer) Correcta realización de las tareas planificadas Preparación exhaustiva y sistemática de lo previsto. Check (comprobar) Comprobación de los logros obtenidos Verificación de los resultados de las acciones realizadas. Adjust (ajustar) Analizar los datos obtenidos.

Plan-Do-Check-Act (PDCA) Also known as the "Deming Wheel," "Shewhart Cycle" and PDSA © GettyImagesanyaivanova The PDCA cycle encourages a commitment to continuous improvement. Imagine that your customer satisfaction score on a popular business ratings website has dipped. When you look at recent comments, you see that your customers are complaining about late delivery, and that products are being damaged in transit. You decide to run a small pilot project for a month, using a new supplier to deliver your products to a small sample of your customers, and you're pleased to see that the feedback from these customers is positive. What you have just done is to go once around a loop called the PDCA Cycle, which helps you to strive for continuous improvements to your business. In this article, we explore the details of PDCA, and we look at how and when to apply it. What Is PDCA? Deming wanted to create a way of identifying what caused products to fail to meet customers' expectations. Note: The four phases are: 1. Tip: 2. 3. 4.

Coaching Tools 101: The Urgent Important Matrix - What is it and How To Use it! Well, Former US President Eisenhower used this so-called “Eisenhower Principle” to organize his tasks. He is quoted as saying, “What is important is seldom urgent and what is urgent is seldom important.” It was Dr Stephen Covey (of “The 7 Habits of Highly Effective People” fame) who took these concepts mainstream, calling it The Urgent Important Matrix in his famous book . Quadrant 1 – Crises or “Important AND Urgent” Tasks What: Tasks that fall into this quadrant include deadlines, urgent meetings, pressing problems, crises and fire-fighting. How we feel: When we spend a lot of time in this quadrant we become stressed and burned out. Action: Minimise the time spent in this quadrant by prioritizing, planning and delegating ie. spending more time in Quadrant 2. Coaching Tip: If your client is in a line management or service based role, they will spend more time in this quadrant than a project manager. Quadrant 2 – Goals and Planning or “Important and Non-Urgent” Tasks

5-why Analysis using an Excel Spreadsheet Table | Karn G. Bulsuk: Full Speed Ahead Find out how to visualize your five-whys analysis by putting it into a spreadsheet, including a downloadable five why template and tutorial. Part 2 of a four part series on 5-whys. By Karn G. Bulsuk More information: An Introduction to 5-whys, 5-whys Analysis using a Fishbone Diagram and The Weaknesses of 5-WhysDownloads: 5-whys Template Download and Step-by-step example on how to perform a 5-why analysis Visualizing your 5-whys analysis in a table is the best way to show the causal links between your causes and the ultimate root causes. Imagine that there is a company called Alencia which specializes in receiving outsourced executive recruitment work, where they match talent to specific jobs and receive commission for doing so. In the past year, demand has boomed and their business has expanded rapidly, but at a price: while demand has increased, capacity has remained the same, leading to a large back log of job requests. Setting Up the Excel Sheet The First Why The Fourth Why Root Causes

La Mejora Continua, una necesidad de estos tiempos A lo largo de la historia, las personas han desarrollado métodos e instrumentos para establecer y mejorar las normas de actuación de sus organizaciones e individuos. Desde los antiguos egipcios se desarrollaron métodos con el deseo de mejorar sus sistemas. El mejoramiento continuo más que un enfoque o concepto es una estrategia, y como tal constituye una serie de programas generales de acción y despliegue de recursos para lograr objetivos completos, pues el proceso debe ser progresivo. En la actualidad el Sistema Empresarial se encuentra en un proceso de perfeccionamiento que en sí constituye un programa de mejora, pero en la medida en que este se apoye en enfoques utilizados en la práctica mundial se obtendrán mejores resultados. Este trabajo incluye consideraciones sobre algunos de los programas de mejora existentes tales como: Benchmarking, Calidad Total, Teoría de las Restricciones, Programa Permanente de Mejoramiento de la Productividad y la Reingeniería. Benchmarking Calidad Total

PRINCE2 Introduction Book (Process Model) | MP PRINCE2®: This is our PRINCE2 Introduction book (PRINCE2 Process Model book) is an excellent introduction to PRINCE2®. You can use this training as an introduction to PRINCE2 and to see how all parts of the PRINCE2 project work together. This book is part of our Pre-Course material and this training provides the following information: High level introduction to the PRINCE2 Process ModelShows relationship between processes and componentsHow projects starts and how it moves from one process to anotherWhen, where and by who the important documents are createdCover the role of the Project Manager and Project BoardHow the project board control the projectAnd how a typical project closes Click to download the PRINCE2 Introduction Book The main objective of this book is to provide a logical and easy–to–understand introduction to PRINCE2. So this book is meant to be an easy introduction to PRINCE2, as it is quickly becoming the most read book on PRINCE2:2009.

4 Things You Thought Were True About Time Management - Amy Gallo by Amy Gallo | 1:00 PM July 22, 2014 I don’t know anyone who doesn’t struggle with how to make the most of their time at work. How do you stay on top of an overflowing inbox? How do you get work done when your day is taken up by meetings? How can you get through a continually expanding to-do list? To make matters worse, there are lots of misconceptions about what time management really comes down to and how to achieve it. It’s about managing your time. Time management is a misnomer, says Jordan Cohen, a productivity expert and author of “Make Time for the Work That Matters.” Teresa Amabile, the Edsel Bryant Ford Professor of Business Administration at Harvard Business School and coauthor of The Progress Principle, whose expertise in this area comes from reading the work diaries of thousands of workers who documented their struggles to get work done, says it’s more about managing your overall workload. You just need to find the right system or approach. This may be partly true.

How (And When) to Motivate Yourself - Peter Bregman - Harvard Bu by Peter Bregman | 9:00 AM May 5, 2010 I woke up this morning to pouring rain and temperatures in the low 40s. I had planned on going for an early bike ride in Central Park but now I wasn’t so sure. I like to get some exercise every day and given my commitments for the rest of the day, this was my only opportunity. But did I really want to get so wet and cold? I decided to go for it, though I continued to question myself as I put on my biking clothes and got my bike out of the basement. A friend of mine, Chris, happened to be dashing home to avoid the rain and stopped under the awning for a second. “Great day for a bike ride,” he said, before running on. He’s right, I thought, this is dumb. Finally, knowing that I’d feel great after a good, hard ride, I got on my bike and took off, pedaling hard. Then, after less than five minutes, the rain stopped bothering me. But he was wrong. “I didn’t need to be motivated for long,” I laughed. I write at least one post a week.

Agile Project Management For Dummies Cheat Sheet From Agile Project Management For Dummies, 2nd Edition By Mark C. Layton Agile project management focuses on continuous improvement, scope flexibility, team input, and delivering essential quality products. Agile project management approaches include scrum as a framework, extreme programming (XP) for building in quality upfront, and lean thinking to eliminate waste. These and many other tools and techniques help organizations, teams, and individuals adhere to the Agile Manifesto and the 12 Agile Principles, which focus on people, communications, the product, and flexibility. A Manifesto for Agile Software Developers The Manifesto for Agile Software Development, commonly known as the Agile Manifesto, is an intentionally streamlined expression of the core values of agile project management. “We are uncovering better ways of developing software by doing it and helping others do it. This declaration may be freely copied in any form, but only in its entirety through this notice.

Leadership Style Survey This questionnaire contains statements about leadership style beliefs. Next to each statement, circle the number that represents how strongly you feel about the statement by using the following scoring system: Almost Always True — 5 Frequently True — 4 Occasionally True — 3 Seldom True — 2 Almost Never True — 1 Be honest about your choices as there are no right or wrong answers — it is only for your own self-assessment. Leadership Style Survey In the table below, enter the score of each item on the above questionnaire. This questionnaire is to help you assess what leadership style you normally operate out of. The highest of the three scores in the columns above indicate what style of leadership you normally use — Authoritarian, Participative, or Delegative. The lowest of the three scores is an indicator of the style you least use. Final Thoughts Normally, some of the best leaders operate out of the participative mode and use the other two modes as needed. Reliability and Validity Next Step

11 Important Life Lessons To Learn From Steve Jobs by Celes on Oct 7, 2011 | ShareThis Email This Post Yesterday morning, I was busy writing the preparation post for upcoming 21-Day Meditation Challenge (Which is now up: 21DMC, Day 0 – Preparation. For those who don’t know about 21DMC, it’s a 21-day meditation challenge from Oct 8 to Oct 28. As I took a quick glance at my Twitter timeline, I saw a message which said, “RIP Steve Jobs”. When I first saw it, my first reaction was: “Is this a joke?”. But things like that don’t get joked around. I quickly scrolled down the searches, clicked into Steve’s Wikipedia (always a good objective information source) and saw that the page had been updated with the date of his death and a section on his passing. Now, I can’t claim to know much about Steve Jobs nor do I make a point to follow any updates about him, Apple, iPod, iPhone or any of the “i” products. By way of this post, I would like to drive awareness on how boldly he had led his life, and 11 personal development lessons we can learn from him.

VIII. Glossary - Project Management Guide Project management, like any other industry, has its share of unique terms. Don’t be overwhelmed. Here is our alphabetical list of terms that every project manager should know on day one. Actual Cost of Work Performed (ACWP) – This measures the actual cost of work done as opposed to what was budgeted in the Budgeted Cost of Work Performed (BCWP). Adaptive Project Framework (APF) – A project management methodology that grew from the idea that most IT projects can’t be managed using traditional PM methods. Work is done in stages, and evaluated after each stage. Agile – A project management methodology characterized by building products that customers really want, using short cycles of work that allow for rapid production and constant revision if necessary. Allocation – The act of assigning available resources. Baseline — The original cost and schedule you set for your project. Budget – A general list of planned expenses. Cost overrun – An excess cost that is above budget.

Employee Effectiveness - The Clemmer Group Webinar: 9 Ways to Build Effective Relationships “No man is an island, entire of itself; every man is a piece of the continent, a part of the main.” These are a few lines of a poem penned by the metaphysical English poet, John Donne, around the time of Shakespeare. Read post » A Fresh Look at Employee Engagement Managers play the most important role in creating employee engagement. Read whitepaper » Creating Empowerment and Growth “Managing the monkeys” so employees move from passing problems upward to taking more problem solving ownership. Watch video » The Impact of Coaching Effectiveness The impact of coaching skill development on employee engagement and satisfaction. Watch video » The Impact of Leadership on Employee Turnover Data showing the impact that leadership effectiveness has on employee turnover. Watch video » The Impact of Leadership on Employee Engagement Data showing the impact that leadership effectiveness has on employee engagement. Watch video » Read post » Facing a Talent Gap