Voice

Unity Connection Office 365 Configuration Example. Introduction This document provides an alternate procedure for the integration of Microsoft Office 365 with Cisco Unity Connection (CUC).

CUC can be integrated with Microsoft Exchange Office 365 server in order to provide Unified Messaging. The procedure to implement this feature is documented in the Unifed Messaging guide. Prerequisites Requirements Cisco recommends that you have knowledge of CUC. Components Used The information in this document is based on CUC Versions 8.6(x) and later. The information in this document was created from the devices in a specific lab environment. Configure This section provides the procedure to integrate Unity Connection with Office 365. Office 365 The steps required on Office 365 are: Log in to the Office 365 portal with an Admin account. Unity Connection The steps required on CUC are listed here. Create a Unified Messaging (UM) Service. Select the Active Directory DNS Domain Name The Domain name is the one that is provided by Office 365. Unified Messaging with Microsoft Office 365 Auto Discovery Process Troubleshoot. Introduction This document describes a problem encountered where the Auto Discovery process does not work when Cisco Unified Messaging is used with Microsoft Office 365.

Problem When you attempt to configure Cisco Unified Messaging with Office 365, you populate the Search for Hosted Exchange Servers field with mycompany.mail.onmicrosoft.com as the site URL. However, when you click Test, none of the tests return successful results. In order to collect additional information, you must enable additional traces under the Cisco Unity Connection Serviceability web page. CsMBXSync: 02, 10, 11,13,14,15,19,20,22,23 CsEWS: 10,11,12,13 EWSNotify:All Use the Real Time Monitoring Tool in order to collect these traces from the timeframe that you run the test on the user: Unified Messaging Guide for Cisco Unity Connection Release 10.x - Configuring Cisco Unity Connection 10.x and Microsoft Office 365 for Unified Messaging [Cisco Unity Connection] Task List for Configuring Unity Connection and Office 365 for Unified Messaging To configure one or more unified messaging features, complete the following tasks in the order presented. 1.

Review the “Requirements for Using Unified Messaging Features” section in the System Requirements for Cisco Unity Connection Release 10.x at . 2. Unity Connection Office 365 Configuration Example. Compare ShoreTel and CISCO Call Back From Queue Script. Multiple Call/Call Waiting Settings on ... - Cisco Community. Introduction This document covers the procedure for configuring Multiple Call/Call Waiting settings on Cisco Unified Communications Manager 8.x and later. 1.

[CUCM] Change DNS server IP - Cisco Community. Adding Tomcat Certificates on a CUCM Web Page. Everyone who has attempted to load a CUCM or CUC web page has seen that scary looking warning saying, “There is a problem with this website’s security certificate.”

Ahead Thar Be Dragons On the page displaying the warning, the user is presented with the choice to “Click here to close this web page,” which it seems is the safest route, or to “Continue to this website (not recommended),” which is obviously an option that is foolish and reckless. Think James Dean drag-racing at 80 mph toward the cliff and Sal Mineo holding his breath to see who jumps out of the car first. Most people who have worked with CUCM for any length of time don’t let the warning deter them. UCCX Call Back Feature as seen on CUCM and UCCX. UCCX System Prompt List. UCCX - Play Estimated Wait Time or Position In Queue. UCCX - Play Estimated Wait Time or Position In Queue.

Solved: renewal of Multi-server(SAN) certificat... Solved: Re: IPAM permissions - Infoblox Experts Community. The change must be done to each network individually, I have a perl script that runs though our networks and assigns LDAP groups specific rights, to specific networks, by matching EA's.

The network gets read only, The DHCP range, we allow read write access so that the admin's can make option changes, they can also delete the range which they have done from time to time, but they tend to learn quickly. Then within the network we give them read write to hosts, A, PTR, reservations, etc as needed. There are some options within the grid on inheritance of the host, A, and PTR write rights and what that means to the in the DNS zones that are in that network.

A quick scan of the admin guide didn't turn it up but I remember some decisions and options around giving rights at the network level to edit DNS and if you also needed to give rights within the specific DNS zones or not. This works well, a site or region can only see their neworks if you get the rights correct. Unity Connection Quotas & Aging Policy. We all know that Unity connection use Quotas and Aging Policy to control the size of mailboxes and keep a check on “those” users who don’t want to delete their voicemails or maybe don’t care.

More often than not I have come across issues where a client requested to reduce the size of a user’s mailbox or wanted to understand how a user’s mailbox has actually crossed the allocated quota and still getting voicemails or simply wanted to see how we can delete the voicemails automatically without user intervention etc. Here is a recent example I was working on for a client where a user clealy exceeded the default allocated quota of 14MB and the number of messages in his mailbox were standing 250 and growing. Client was not sure how and why the mailbox size exceeded the quota and how we can delete all the vociemails without user intervention (they did not want to delete the user’s mailbox and re-create it as he was not the only offender) Here comes the Aging Policy for the rescue. Plantronics Savi 740 and IP Communicator? As a follow-up.

This still does not consistently work. The user extension (and the UCX extension) only appear on the softphone. There is no mobility function enabled. On some desktops the combination of the softphone and the Savi 740 work flawlessly, on others it requires that the user answer the call by pressing the headset button AND the softphone answer button - pressing just one of those fails to connect the call. And pressing the headset button alone never allows the softphone to go off-hook in these cases. Installing the Savi software makes no difference whatsoever. How to troubleshoot one-way / no audio ... If you are experiencing one-way or no-way / no audio issues, here is what you need to do to fix that easily.

Also check and bookmark the main page of these 'how to' series which is continuously updated with Unified Collaboration Resources. cnuche's One Stop, Unified Collaboration Tech Resources - Continuously updated. Now, back to the no audio issues. One Stop, Unified Collaboration Tech Re... Bookmark this page if you like it!

This document has a collection of links to other documents created by me and others, I hope this can reduce the time and pain some customers feel when interacting with TAC. I will keep adding documents based on what I see customers struggle the must with. PLEASE DO NOT LEAVE A COMMENT REQUESTING FOR A DOCUMENT, SEND ME A UNICAST MESSAGE INSTEAD TO cnuche@cisco.com, I WILL NOT CHECK COMMENTS LEFT ON THIS POST. This document is separated by sections, I'll try to adjust this based on customer's feedback and note that some links may be duplicated on multiple sections, separated by lines.

How to troubleshoot one-way / no audio ... Blocking Calls Based on Calling Party I... Introduction: The ability to block calls based on the calling party number is a feature required by many customers to prevent unwanted calls, whether from telemarketer, malicious callers, or others, from reaching their end users. This application note will describe and illustrate how to set up call blocking using Cisco Unified Communications Manager v8.0 and later. Audience: This document is targeted at administrators that are familiar with call routing in the Cisco Unified Communications Manager environment.

To implement this feature, the administrator must have good knowledge of the existing dialplan, call routing and call flows to be able to implement the caller ID blocking feature. Login ~ ZOOM Portal. Login ~ ZOOM Portal. Login ~ ZOOM Portal. Solved: Turning off MWI light. Configuring Speed-dial and Abbreviated ... Introduction This document covers the procedure for configuring Speed-dial and Abbreviated dial setup. 10xcucservag030. Tracking H.323 Calls in CUCM SDI Traces. Disclaimer: This document is written with CUCM 7.X in mind, but will be applicable to all CUCM versions with small amounts of tweaking.

Enable Traces Follow this excellent document for turning on CUCM traces. Pay particular attention to the H.225 and H.245 check boxes. Recreate Issue / Place Test Calls Get the calling party number, called party number, and time of the call. UNDERSTANDING SIP TRACES. SIP traces provide key information in troubleshooting SIP Trunks, SIP endpoints and other SIP related issues. Even though these traces are in clear text, these texts can be gibberish unless you understand fully what they mean. This document attempts to break down each component of the SIP interaction using a practical approach. We will look at various logs, the SIP messages, headers, SDP information and try to figure out what is going on in a sip voice call transaction. In as much as I will try to define the under lying layer of the SIP messaging, this document will not go into in-depth analysis of the SIP protocol, so it is advisable to understand SIP protocol technology to be able to understand sip traces.

One key element of troubleshooting is this: To fix a problem, you need to understand the issue, how it works before you can restore it to order. Understanding CUCM Traces: End to End. In this document, I will attempt to share one or two things about understanding how to read and interpret CUCM traces. CUCM is a very complex call control system and sometimes it is hard to troubleshoot issues without looking at logs. These logs can be daunting if you don’t know what to look for or how to interpret what you are looking for. In this document I will be sharing a few tips that have really helped me to understand this product a little better. This document is not protocol specific although we will be looking at a sip centric call flow.

There are several protocol specific documentations that have been written and you should refer to them. How to read CUCM traces - A Basic Call ... Set Alerts and Monitor Resource Usage in a CUCM Cluster. Introduction. How to read CUCM traces - A Basic Call ... Cisco Unified Communications. From DocWiki. SIP debugging commands overview.

Introduction This document covers the overview of SIP debugging commands which are helpful while examining the status of SIP components and troubleshooting. Report Call Forward All - CUCM 7.1.5. Use the export function of CUCM in the bulk edit tool to dump out all the details, and then use Excel to filter the information that you need. Report Call Forward All - CUCM 7.1.5. Solved: UCCX Abandoned Calls Details. Hello All, We have a small Call Center Express , with just one Queue .. the version is 10.5.1-11001_49 The main request for the customer was as follows : UCCX BK UE5BE47D 00 uccx historical reports ug appendix 0111. Contact Disposition. Cisco Unity Connection 8.6 - Cannot Upl...

Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. Feature Configuration Guide for Cisco Unified Communications Manager, Release 10.5(2) - Call Transfer [Cisco Unified Communications Manager (CallManager)] - Cisco. UNDERSTANDING SIP TRACES. Untitled. TCL failing when added to event manager... Network Total: EEM Script. What is EEM? EEM (Embedded Event manager) is a software component of Cisco IOS, XR, and NX-OS. Cisco Unified Contact Center Express Historical Reports User Guide Release - Cisco Unified CCX reason codes [Cisco Unified Contact Center Express] - Cisco. SIP/2.0 404 Not Found Error on Incoming Calls. Cisco IOS Voice Troubleshooting and Monitoring.

From DocWiki. Cisco Unified Contact Center Express Historical Reporting Guide, Release 10.6(1) - Report Reference Values List [Cisco Unified Contact Center Express] - Cisco. Cisco Unified CDR Analysis and Reporting Administration Guide, Release 8.6(1) - Reviewing CDR Search Results [Cisco Unified Communications Manager (CallManager)] - Cisco. Reviewing CDR Search Results This chapter describes CDR search results. The chapter contains the following topics: UCCX Menu - How do I set the filter to ignore keys. CME - Cisco Unity Express - TelecomWorld 101. Cisco CallManager Express/Cisco Unity Express Configuration Example. IP Phone 7945, 7965, 7975 Factory Reset Procedure, SCCP Firmware Upgrade & CME DHCP Server Setup.

Other Collaboration, Voice, and Video Subjects. Contact Center Express, A Prompt Recording Script and Tutorial Video. Cisco Contact Center Express, A Prompt Recording Script & Tutorial - Sunset Learning Institute. Command Line Interface Reference Guide for Cisco Unified Contact Center Express - Command Line Interface Reference Guide for Cisco Unified Contact Center Express [Cisco Unified Contact Center Express] UCCX 10.5 Voip Monitor Subsystem in Partial Service or OOS. UCCX BK UFF59C60 00 uccx report user guide 106. Terence Luk: Rebooting a Cisco UCS C-Series Server’s CIMC via SSH. Cisco Unified Border Element Configuration Guide - Cisco UBE Support for generating Out-of-dialog SIP OPTIONS Ping messages to monitor SIP [Cisco Unified Border Element] CISCO VOICE GATEWAY: Registration to CUCM rejected. Cause i = 0x8081 - Unallocated/unassigned number. Cisco ATA 187 Analog Telephone Adaptor.

Vd mdp dialpeer. Voice Translation Rules. Number Translation using Voice Translation Profiles. Network Synchronization for the Cisco 4000 Series Integrated Services Routers. Conft1e1nim. Common Problems in Extension Mobility. Cisco Emergency Responder Explained. Cadx106 desktop admin user guide. T1 Troubleshooting. Informix ODBC Drivers. Unified Communications Applications. Free Wallboard for UCCX - UC Guru. Cisco Help: Cisco CUBE (Cisco Unified Border Element) Debugging and Show Commands. Step exception ver5. Cisco Help: Cisco CUBE (Cisco Unified Border Element) Debugging and Show Commands. Top and Most useful Cisco Voice IOS Commands. Voicemail for hunt groups. Contact Center Express System Prompt Repository Details. [cisco-voip] How to remove CCX system prompt "Are you still there?" on themenu step (ciscozest) Upgrade from sip8331.9-3-3-5 to sip8831.10-3-1. Cisco Prime License Manager User Guide, Release 10.5(2) Solved: Removing a static route - J-Net Community. IEEE 802.1X with ACL Assignments  [Support]

Phone Auto Registration on CUCM. Cisco Unified Contact Center Express Historical Reporting Administrator and Developer Guide, Release 9.0(2) - Frequently asked questions [Cisco Unified Contact Center Express] System Administration Guide for Cisco Unity Connection Release 8.x - Messaging in Cisco Unity Connection 8.x [Cisco Unity Connection] Tracing 911 Call via Call Reporting. IP Phone Security and CTL (Certificate Trust List) Generate Phone Reports. Number Translation using Voice Translation Profiles. Unity Connection Single Inbox Troubleshooting TechNote. Cisco Unified Communications Manager Administration Guide, Release 8.5(1) - Translation Pattern Configuration [Cisco Unified Communications Manager (CallManager)]

Configure Partition and Calling Search Space. Cisco Support Community. MGCP DChannel is out-of-service.