Web Strategy by Jeremiah Owyang | Social Media, Web Marketing By Jeremiah Owyang, from Silicon Valley In many respects, Silicon Valley sits atop the world. Its growth and influence has made it the globe’s top location for innovation, STEM jobs, IT patents, venture capital funding, and Internet and software growth, and Unicorn startups galore. And yet there’s also been a shift in the Valley’s culture. One could argue that there’s an emergence of signs that strikingly resemble Detroit in the glory days of the age of transportation. In Detroit’s case, where I visited earlier this week, the Motor City reveled in its dominance in the 1950s, but growing social unrest soon culminated in a massive riot in the late 1960s. Here are four threats, aside from natural disaster, or whole scale physical attack for Silicon Valley today, along with a futuristic probing of their possible conclusions in the coming decades: Threat Two: Lack of Economic Diversity Means FragilityOne industry in a single city is a risk.
Social BPM Methodology: The Triple Oxymoron « Welcome to the Real I consider ‘Social-BPM’ as a combination of Social and BPM software an oxymoron. Social networking and BPM automation are at opposite ends of the human interaction spectrum. BPM flowcharts are decomposed complicated structures and social networks are complex adaptive systems. You can’t just use both and claim that one will improve other. Various vendors: Employing Enterprise 2.0 in-house Wikis, chats, user ratings, video for processesUsing Facebook or Twitter for customer process communication.Comunicate processes to users for buy-in and help them ‘feel’ like they have ownership.Collaborate via discussions, documents, wikis, etc. in process contextCollaboration can be archived along with the process instance or case log. Forrester Research: Gartner Group: BPM vendors propose that they will expand existing flowcharting engines and design tools to fully support social. Complexity actually produces unease in people who try to exert control. HBR: Embracing Complexity
Broken Social Scene – Social BPM and Social CRM - BPM Leader Just like when Homer designed a new car for his brother that included shag carpeting, three horns and bubble domes, BPM and CRM applications are in danger of trying to become all things to all men. Social is the latest in the long list of capabilities being added to both BPM and CRM applications, on top of features like mobile, content management and analytics. Where the extension of BPM and CRM tools to embrace mobile and analytics capabilities seem to be a natural extension of the suites capability, social seems like an uneasy fit. This difficulty is partly due to difference between the applications themselves and is in part down to a lack of understanding about what social really is. At their most basic level BPM and CRM applications are used by businesses to organize, streamline and deliver process efficiency. Social networks however are a bit of a wild west. Social networks take conversations to a hyper level. Social is about conversations.
Social BPM - Responding to Business Uncertainties If reining in Business Processes Management (BPM) was all the rage in the eighties, then leveraging the power of emergent processes seems to be the focus and challenge of today’s businesses. To illustrate the case for Social BPM, let us take you through the realistic case study of a retailer who was under pressure to take swift, corrective action. Scenario: Thinking Out-Of-The-Box Gatsby nervously chewed the end of his ballpoint pen. It was 5.45 am on the day after Christmas — 15 minutes to when the shutters of his Gloucester store opened for the ‘Boxing Day Sale’, an acid test for any UK retailer. A long queue of shoppers were waiting impatiently outside his store and help themselves to some of the best offers available. Through the blinds of the shop window, Gatsby spotted the seasoned buyers in the five-hour-old queue outside his shop. Inaugurated less than three weeks ago, Gatsby’s sprawling 14,000 square feet store was the newest in the chain of the high-end apparel retailer, Luke.
Social BPM pushes process out to users, customers - TotalCIO Nov 16 2011 5:52PM GMT Posted by: Christina Torode Tags: Thanks! We'll email youwhen relevant content isadded and updated. Following Follow business processes social BPM Social business process management, or social BPM, promises to address the age-old problem of having a small group of business analysts or technicians create business processes, only to get pushback from frontline users. The team has good intentions, but the people actually involved in making the business process happen end up saying, “This isn’t how we do it,” or “This isn’t what we had in mind.” Employees end up reverting to the old way of doing business, and either all that business process improvement work goes down the drain or the BPM tools don’t get used. With social BPM, employees — and in some cases, customers — are involved up front in changing and improving and even creating new business processes. Richardson is seeing it happen among his client base. With social BPM, a process can be changed midstream.
Social BPM Workshop Part 1: Socially-Enabled Processes Empower Users to Improve The Way They Work Samantha Searle Research Analyst 5 years with Gartner 5 years IT industry Samantha Searle is a research analyst in the Business Process Management team, focusing on process governance and getting started in BPM. Previously, she worked as a research specialist for Gartner's Best Practices Council…Read Full Bio Coverage Areas: by Samantha Searle | November 15, 2011 | 1 Comment “Designing Socially-Enabled Processes” was the first topic that the BPM team covered with our European clients during a workshop at the Gartner Symposium in Barcelona this week. The workshop explored how to design socially-enabled processes from a number of perspectives: roles and skills, candidate processes for social BPM, how to implement social BPM to drive awareness and gain adoption and how to measure its impact. What roles and skilled are required to design and implement socially-enabled processes? Social BPM requires people to think different about how they get work done.
Is Social BPM A Methodology, A Technology, Or Just A Lot Of Hype? Over the past three months, I've been heads down working on our upcoming "Forrester Wave™ For Human-Centric BPM Suites, Q3 2010" report. I've also been on the road over the past five weeks attending and presenting at different BPM vendor conferences - gotta love Vegas! I must admit I have barely had time to keep tabs on my different BPM tribes - blog sites, Twitter conversations, and LinkedIn discussions. I've been checking in here and there around different camp fires and adding a little spark occasionally when something interesting caught my eye. But today, I ran across a simmering debate around social BPM on different blog sites, here and here. Seems like this is fast becoming the hottest topic in BPM. Earlier this month I delivered a presentation on social BPM at IBM's Impact 2010 event. In the blogosphere there seems to be divergent views on how social BPM should be used within organizations. I say, they're both right.
Social BPM: Das neue Trendthema? « taraneon's Blog Seit knapp einem Jahr wird vornehmlich in englischsprachigen Fachforen über das Thema Social BPM diskutiert. Im Zusammenhang mit der zunehmenden Akzeptanz von sozialen Netzwerken im Unternehmenskontext schien es nur eine Frage der Zeit zu sein, bis eine Diskussion über die Verknüpfung von Prozessmanagement mit Ansätzen der unstrukturierten und fallbezogenen Kommunikation zwischen Prozessbeteiligten aufkam. Dies ist jetzt scheinbar erreicht. Sichtbares Zeichen sind BPM Anbieter, die meinen, ihre Produkte neben BPMN und Agile nunmehr auch mit Social BPM Funktionalitäten veredeln zu müssen. Interessanterweise sind viele der als “Social” diskutierten Punkte auch im BPM-Umfeld nicht neu. Auch wenn die Diskussion über Social BPM gerade erst so richtig wahrgenommen wird, sie ist nicht zuletzt auch Ausdruck der Frustrationen über den starren und beschränken-den Kontrollflußansatz, der den meisten BPM-Systemen zugrunde liegt. Like this: Like Loading...
Who is Socializing in Social BPM? Social Media and Social Software are hot topics, and everyone seems to be pre-pending “social” to their favorite technology or methodology. So it is with Social BPM. I must say, I was surprised and slightly disappointed when I learned what the major analysts really mean by Social BPM. Clay Richardson, in Nov 2009, defined Social BPM as: “Processes developed and improved through the use of social technologies and techniques” (see Forge Your Smart Work Game Plan)Gartner says: “Social BPM is a concept that describes collaboratively designed and iterated processes.” Ask yourself: who is it that does BPM? If you think of BPM as a kind of application development (i.e. develop process applications for use by business people) then using social software to help with the development of applications means that the developers (i.e. process analysts, programmers) are the ones using the social media to make them more effective. Design by Doing Not everyone agrees Instead, I see a Quantum Leap
Social BPM Update For the record, I am not a big fan of the buzz term “Social BPM” but there is no denying that is capturing a lot of mind-share in recent weeks. Still, I am looking forward to the Social BPM TweetJam in tomorrow, on July 21, 11:45 Eastern time, and here is a refresher on recent posts on the topic. If you haven’t already, you really should read Marco Brambilla’s excellent post “Social BPM: motivation and impact on the BPM lifecycle.” He enumerates 7 different objectives for using social technology. I particularly like his diagram on the various ways that social technology can mix with the BPM lifecycle — the diagram contributes at least 1000 words: Like the blind men and the elephant, people talking about Social BPM are often talking about completely different goals and effects, without any contradiction. Here is a link to Information about the TweetJam. Among the hot topics to be discussed: What does “Social BPM” mean? Like this: Like Loading...
What constitutes Social BPM and what is the future of Social BPM Software? | Open Source Workflow & BPM Blog 0inShare By brian | March 28, 2011 | BPM, Facebook, Open Source, Social Applications, Twitter The debate about the trends of Social BPM Software and Social Workflow Software continues to rage in the BPM Software blogs, forums, and linked-in groups. It is definitely a debate worth having. Unfortunately, up until now the debate has been shallow. If I had to define social in just 1 word, it would be data. Social App – An app that not only allows users to interact and share data, but leverages that data to enhance the overall user experience and make the experience get better and better over time thanks to the combined intelligence of the community of collected data. We are at the beginning of the next digital revolution and in retrospect it will probably be called the social data revolution and not the social networking revolution. Tim O’Reilly has written about and given numerous lectures about the coming “data” revolution. Social isn’t web 2.0 or an ajax interface. The Answer: Data.
Social BPM: Business Process Management Enters the 21st Century by Joe McKendrick Business process management has always been kind of a staid, scientific approach to organizational development. So it hasn’t had a lot in common with social media and Enterprise 2.0, which has been more a free-form, unstructured world. However, a new discipline is emerging that fuses the openness and transparency of social with the process-oriented sensibilities of BPM. I just had the opportunity to moderate an online session with Clay Richardson, analyst with Forrester Research and highly regarded expert in this new field, and Kieth Swenson, vice president of research and development for Fujitsu. Richardson points out that the Achilles’ Heel of many BPM projects has been the lack of communication and coordination between various teams in the organization. BPM’s heritage goes back to the “legacy ‘ [Michael] Hammer and [James] Champy ‘ style business process re-engineering; focusing on idea of re-engineering opportunities being identified by management. Permalink 31 Tweets
Column 2 : Will Social Revive Interest In BPM? Will BPM Make Social Relevant? Social BPM saw a flurry of activity last week in the BPM blogosphere for some reason; I’ve been writing and presenting on social BPM for about four years now, so most of this isn’t new to me, but it’s good to see the ideas starting to permeate. Keith Swenson writes on who is socializing in social BPM, and how the major analysts’ view of social BPM is that the BPM application developers are socializing, not the end users; that misses the point, in Keith’s (and my) opinion, since it ignores the runtime social/collaborative aspects as well as the blurring of the boundary between designing and participating in processes. He writes: The proper use of social software in the business will eliminate the need for process designers. This last part is not strictly true: everyone could be a writer in the blogosphere, but in reality, only a tiny fraction of those who read blogs actually write blogs, or even comment on blogs.