Social Media Monitoring and Engagement – Radian6

48 Free Social Media Monitoring Tools Go to the updated version of this post:54 Free Social Media Monitoring Tools [Update 2012] If you want to know what’s happening in the social web you need monitoring tools. Before you get out your credit card and start to spend money try out some of the free social media monitoring services. This way you get a taste of what is available and if you need paid services. I have collected 48 free social media monitoring tools. 16 Creative Ways to Use Twitter for Business Is your Twitter activity feeling stale? The good news is that you can easily revitalize your Twitter experience! Here are 16 ways to bring new life and renewed business purpose to your Twitter efforts.

10 Social Media Monitoring Tools for Measuring Social Media Analytics “I always tell people when they start talking about ROI on Social Media, well, what’s the Return On Ignoring?” - Jeffrey Hayzlett, Kodak. Social Media Monitoring ? That’s an often heard but a meaningless term to many of us, right ? Many think that there is no ROI to Social Media, and while this topic is up for debate, I’m saying – yes and no.

How Business Does Twitter Back on January 17th we launched SocialEngage, which takes the best of CoTweet Enterprise and includes new capabilities to empower brands to engage in social channels. To focus on the development of SocialEngage we also announced we would discontinue our free edition of CoTweet Standard on February 15th. This means, the free version of CoTweet, also known as CoTweet Standard is no longer available. However, we are making it very easy for you to try SocialEngage free through February 2012. We want to thank our loyal CoTweet Standard Customers who have helped us evolve CoTweet into the leading social media management solution.

Jing, Record and share videos on your computer, by TechSmith The always-ready program that allows you to instantly capture images and record video on your computer—then share them with anyone. Jing is a great tool for adding basic visual elements to all of your online conversations Jing for Screenshots Social Media Monitoring and Analysis with SM2 from Techrigy (Alterian SM2) Do you know the process your customers take to buy and connect with you? Their journey is often filled with many steps, stops and starts. What you do to help them along the way makes all the difference in gaining a competitive foothold. Taking action to improve the experiences your customers have within that journey can convert them from shoppers to customers, and then to advocates. Too often customers don’t ask for what they want, and rarely do they behave in the way you expect them to; however, they are telling others directly in social media. Taking a walk in your customer’s shoes isn’t necessarily a walk in the park, but it can provide a rich and contextual view into exactly where the customer is in their journey.

Breakdown of a Dedicated Social Media Engagement or Command Center Left: Dell’s Social Media Command and Listening Center, Austin Texas. The purpose of this post is to be an industry reference for this social business use case, please leave comments with further additions. Many a year ago, I worked at a web hosting company that had a Network Operations Center (NOC) that looked like NASA’s mission control. Enclosed in a glass ‘fishbowl’ the 20-50 staff, systems, training, technology were all used in conjunction to support the network traffic of the customers websites, see Google images.

Social Media Monitoring and Analysis, SAS Social Media Analytics Go from access to insight. And insight to action. A media intelligence portal gives easy access to social media analysis insights. Prepackaged modules address the most frequently encountered issues – brand and market tracking, reputation and threat tracking, online media analysis and customer feedback. You can avert escalating issues, mitigate critics, classify market feedback across multiple dimensions and quickly identify opportunities to engage with brand advocates. Your Scheduled Tweets - Timely Dear Timely User, Timely started as a fun side project back in 2010. Since then it has grown to help tens of thousands of people publish millions of Tweets and Facebook updates. We're proud of that. Create a free website and a free blog Building A Site Has Never Been Easier Building a website on Weebly is unlike anything you’ve ever experienced. Our drag & drop website builder makes it dead simple to create a powerful, professional website without any technical skills required. Over 6 million people and small businesses have joined Weebly to build their online presence. Content elements (like text, photos, maps, and videos) are added to your website by simply dragging & dropping them into place. Text is edited just like in a word processor.

Overtone - Beyond Social Media Monitoring Scalable to growth. Adaptable to change. Leveraging SOA and your existing technology The KANA Enterprise platform leverages your existing technology investments by integrating with your enterprise data, applications and messaging systems. 50 Ways to Increase Engagement on Facebook, Twitter and Google+ Too many people approach social media marketing as if it’s a step-by-step process that must be carried out – checklist-style – every day. As a result, you’ll see plenty of webmasters posting a set number of status updates, following a certain number of new people and sharing a specific number of articles, day in and day out. In fact, social media marketing represents a great opportunity to engage with your followers and generate both lifelong customers and the market research information needed to keep your product and service offerings fresh. If you aren’t used to using social networking websites in this way, the following options are a few great ways to get started! Facebook

Six Social Media Trends for 2012 - David Armano by David Armano | 10:25 AM December 12, 2011 Each year at this time, I look forward and predict trends in social media for the coming year. But first, I look back at my predictions from last year. How’d I do? Not bad. TwitterCamp at Daniel Dura Update: As of November 24, 2008: TwitterCamp has been updated. The latest version now uses the Twitter search API, so users no longer need to authenticate or follow the target user to see their messages on the screen. Also, I added a configuration panel so that you could easily re-skin the application without having to recompile or modify configuration files.