Received goods you didn't ask for. You can use this letter write to a trader who has sent you goods or services you didn’t order or ask for. These are called ‘unsolicted’. Canelling a contract made in home or workplace. Use this letter to cancel a contract you've made in your home or place of work. This is called a doorstep sale. Cancelling a distance sale to buy goods. You can use this letter to cancel a contract to buy goods which you have made by distance sale.
Distance sale means over the internet, by telephone, mail order or through your TV. When you buy goods in this way, the Distance Selling Regulations give you the right to cancel your order within 7 working days, starting the day after you receive the goods. For more information about when you should use this letter, see Cancelling the distance sale order within the cooling-off period. For full information about the Consumer Protection (Distance Selling) Regulations 2000, see Buying by internet, mail or phone. This template is to be used for guidance and may not suit your specific situation. Sample Mrs Begum3 Happening WayRedditchR3 3TP Bob RobertsKitchen Deliveries119-221 Finsley Retail ParkGoosey Rd,BirminghamB333 3UZ 27 April 2014. Cancelling a contract for services made by distance sale. You can use this letter to cancel a contract to buy services which you have made by distance sale. Distance sale means over the internet, by telephone, mail order or through your TV.
When you buy something in this way, the Distance Selling Regulations give you the right to cancel your order within 7 days, starting the day after you entered into the agreement. For more information about when you should use this letter, see Cancelling the distance sale order within the cooling-off period For full information about the Consumer Protection (Distance Selling) Regulations 2000, see Buying by internet, mail or phone. This template is to be used for guidance and may not suit your specific situation. Sample Mr Ahmed4 Coral RdBirminghamB556 7TT Bob RobertsCheap Cheeps3 Madison WayManchesterM555 5TU 25 April 2014 Ref: 13243546 Dear Bob Roberts, Consumer Protection (Distance Selling) Regulations 2000. Letter before court action - problem with goods. You can use this letter to warn a trader that you're thinking of taking court action to sort out a problem with faulty goods.
If a trader has not responded to any of your previous letters of complaint or has stopped responding to your complaint, your next step may be to take court action. Going to court is the last resort and you should always try to find another way of reaching an agreement first. For more information about when to send a letter before court action, see Step one: Write a letter before action. This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.
Sample Ann Other66 Heron StreetWillowshireWL4 8HH The Big Shop123 Green LaneRedshireRE1 1ER 25 April 2014 Letter before court claim Dear Sir or Madam, Letter about problem with goods bought with a Hire Purchase Agreement. If you've bought something on a hire purchase agreement, your contract is governed by the Supply of Goods (Implied Terms) Act 1973.
If something is wrong with the goods, you will need to take action against the credit provider rather than the trader who supplied you with the goods. The Act says that all goods supplied to you must be: of satisfactory qualityfit for purpose match their description. If they're not, you may have rights to make a claim against the finance company.
For example, they may cover the cost of having the fault repaired, arrange for repairs to be carried out and paid for or offer you a full refund. Complain about faulty goods supplied with a service. You can use this letter to complain about faulty goods which have been supplied as part of a service such as building work or car repairs. If the goods are both supplied and fitted by the same trader, it's up to the trader to put things right if something goes wrong. It doesn’t matter if the problem is with the goods or with how the goods were fitted, it's still the responsibility of the trader doing the work to sort things out. For more information about when you should use this letter, see Problems with building or repair work where goods are supplied.
This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help. Sample Naresh Arun106 High RoadLlanelliCarmarthenshireWalesPC1 2MA 1 High RoadLlanelliCarmarthenshireWalesPC2 3MA 25 April 2014 Ref: 2011/55 Dear Sir or Madam, Supply of Goods & Services Act 1982 (As amended) The goods supplied as part of this contract are not of satisfactory quality. Complain about a service - poor standard of work. Complain about a service - delays. You can use this letter to complain to a trader about delays in starting or finishing a service such as home repairs or improvements, or professional services such as accountants or dress-makers.
Under the Supply of Goods and Services Act 1982 (and under Common Law in Scotland), a trader must carry out a service within a reasonable time, or by the time you've agreed. In some cases, you may not have agreed a date but it's obvious that a service must be done by a certain date, such as a wedding cake being ready for the date of the wedding. Complain about a service - costs. Under the Supply of Goods and Services Act 1982 or under Common Law in Scotland, a trader must carry out a service for a reasonable cost or the cost you've agreed. You can use this letter to complain to a trader if you're not happy about the cost of a service you've had done. This could be where the final bill is more than the original quotation or estimate you were given or where no price was agreed in advance and you think that the amount you are being charged is unreasonable.
Make a claim for equal liability from your credit provider. When you buy goods or services on credit your creditor may also be responsible if things go wrong.
Under the terms of the Consumer Credit Act 1974 – Section 75 if you have a business link with your credit provider as well as the trader, you may be able to make a claim to get your money back under the equal liability rules. This holds your credit provider jointly and severally liable with the trader for any breach of contract. Letter complaining about faulty goods. You can use this letter to complain to a trader about faulty goods. If goods are faulty, you can ask for them to be repaired or replaced, for a full refund or for some of your money back. This will depend on the circumstances.