http://www.servicedesigntools.org/
Related: TOOLSText Analysis Tools Definition: Text analysis software enables users to determine the frequency with which words or phrases are used, create concordances, view words in context, and otherwise study patterns in texts. Tools: Resources: Promised an experience; given a map: Filing a Tax Return Experience Map (Part B) « In my last post: Promised the world; given an atlas: A personal service experience (Part A) I shared my service experience as I attempted to file a tax return online in a new country. In this post I share how I captured that research as a Customer Experience Map. Interestingly as I worked on the mapping, it emerged that this post and the experience of capturing the experience provided additional sub-parts that have occupied my thinking.
Welcome to the Virtual Crash Course in Design Thinking Welcome to the d.school’s Virtual Crash Course resource page! We know not everyone can make a trip to the d.school to experience how we teach design thinking. So, we created this online version of one of our most frequently sought after learning tools. Using the video, handouts, and facilitation tips below, we will take you step by step through the process of hosting or participating in a 90 minute design challenge. Join the world's technology elite! We have compiled a list of products that can make your work life easier (or more profitable). As a member, you can get significant discounts on most of these products. That way, your membership has paid for itself if you buy just one of these products. Disclosure: We do not receive commission or charge a fee for listing these products. We are impartial and pass on the entire discounts to our members.
Multi-Device Layout Patterns Through fluid grids and media query adjustments, responsive design enables Web page layouts to adapt to a variety of screen sizes. As more designers embrace this technique, we're not only seeing a lot of innovation but the emergence of clear patterns as well. I cataloged what seem to be the most popular of these patterns for adaptable multi-device layouts. Business Origami – The Centre for Citizen Experience Jess McMullin Business origami is paper prototyping for systems design. It uses simple paper cutouts to represent the different parts of a system: the people, the locations, the channels used and the specific touchpoints where interactions occur and value is exchanged as a particular scenario unfolds. These cutouts are arranged on a horizontal whiteboard, which allows participants to show relationships in the system. I got introduced to business origami over dinner at Weatherhead business school with a visiting Japanese researcher. Despite the language barrier, we really connected talking about different methods for service design.
Customer Journey Mapping Resources On The Web Last updated: 17 September 2011Originally published: 10 May 2010 Service design can be traced back to the writings of G. Lynn Shostack in the early 80s. [1, 2] Though not new, there is a lot of talk these days about service design. In the past 5 or so years we’ve seen a service design renaissance, so to speak. Literature on service design is thin(ish), relatively speaking (i.e., compared to other disciplines like psychology), but does extend back for decades. The Köln International School of Design (KISD), for one, established service design as a field of study in 1991.
Subcomission on Quaternary Stratigraphy, ICS » Working Groups 15.1.2015 Article in the Berlin daily newspaper Der Tagesspiegel - Anthropozän : Fallout und Plastik markieren das Menschenzeitalter. 16.1.2015 Article in the München (Munich) daily newspaper Süddeutsche Zeitung - Am Limit (At the limit). Rocks made of plastic found on Hawaiian beach. Angus Chen reports on a new type of rock cobbled together from plastic, volcanic rock, beach sand, seashells, and corals that has begun forming on the shores of Hawaii on the Science website. Archaeologists say that the 'Anthropocene' is here - but it began long ago. Science 340 19.04.13. The discussion can be viewed on the Science website and YouTube. "Design Thinking" Isn't a Miracle Cure, but Here's How It Helps [This is a follow-up to Helen's previous article on design thinking, The Seven Deadly Sins That Choke Out Innovation ? Ed.] Recently, Kevin McCullagh of British product strategy consultancy, Plan organized a two-day event for executives to wrap their heads around the concept of design thinking?and, in particular, to think about how they might go about implementing it within their own organization.